The plugin sends an HTML email to clients X days after they wrote a product review via VirtueMart.
It is actually working for you 24/7 even when you are asleep...
As we know well, everything that touches the customer should reflect your brand and create a selling opportunity. One of the basic marketing rules is to keep in touch with your customers.
This plugin works perfectly together with the free "VM Order Follow-Up".
Following up cutomers with a coupon after they wrote a review is one of the best practices for customer retentions...
Important! Read this before you continue:
If you are looking for a way to add automatic trigger based emails to your store, send abandoned cart recovery emails, sequences of order followup emails, or simply wake up call to dormant customers, you must check our latest product: Remarkety
Current version is 1.0.2 released on Nov 23, 2012
- Support Dynamic AwoCoupons Plugin
- New "product link" tag.
- Test mode - Improved functionality.
- Add a CC email address.
- Add a BCC email address.
- Set "Max" emails per day.
- Add product image.
- Choose review status. Send followup email only if review is "published", "un-published" or "Both".
- Choose your email subject (and add dynamic tags to the subject as well).
- Use your default Joomla! email account.
- Use any other SMTP email account to send follow-up emails.
- Support Joomla 1.5 and VM 1.x only!!!
To create the email template, just use any ordinary Joomla! article. Moreover, you can use special dynamic tags within the HTML email:
Click on thumbnail to see Plugin's settings screenshot
Do you have images or banners inside the article? Don't worry, the "VM Review Follow-Up" plugin will automatically add your domain URL to all images, so your client will be able to see them in his/her email client.
Do you have relative links inside the article? Like the images,the plugin will automatically add your domain URL to all internal links as well.
One of the best ways to use this plugin is side-by-side with the (Free) Order Followup plugin. Keep in touch with your customers:
Send an order followup 14 days after the order was shipped and ask the customer to write a short review about that product. (Yes! there is a special tag for "product link" in the order followup plugin).
Once the customer writes a review,the plugin will followup this customer with an automatic email offering a special discount for her next purchase on your store.
Of couorse, don't forget to motivate the customer and offer her a coupon for this action. You will be amazed how your customer react to this followup.
Be sure to write a personal, clear and short email. You can use our VM Targetd Marketing plugin to achieve even better results :)
Customer loyalty can’t be bought – it can be only earned by your caring attitude towards them. The "VM Review Follow-Up" plugin from InteraMind is a very simple tool to help you always stay in touch with your customers and increase the retention rate of your current consumers.
Think about it. If you send this important email within few days of the transaction, it's highly likely that your customer is still in a very receptive state of mind toward you and your company. This is not a newsletter, this is a kind of email that somehow relates to a specific order. It's more likely that your customer will open and read this email and will not delete it in one click...
So why do so many companies still waste this excellent opportunity to upsell, cross-sell, or further cement customer relationships?
Usually, it's because confirmation e-mail messages aren't generated by the marketing department. They usually come from customer service. Yet as we know well, everything that touches the customer should reflect your brand and create a selling opportunity.
Successful businessmen know that 80 percent of their business comes from 20 percent of their customers. They also understand that maintaining good relationships with existing customers takes a lot less money and will be paid off handsomely.
This simple plugin is only the beginning.
We are currently working on an advanced marketing tool that will be full of functionality...
You will be able to specify rules and define conditions so your follow-up emails will be sent automatically to customers when, for example:
- Total amount of the products in cart equals or greater than $999
- T-Shirt from Dolce & Gabbana for $350 is added to wishlist
- HTC Touch Diamond is in the abandoned cart
- and so on
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